Guest Relations Ambassador

Job description

Overview The Lake Nona Wave Hotel invites you to explore opportunities to push your creativity and be outstanding in a role that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to meeting you! About the opportunity: The Guest Relations Ambassador is the primary champion that creates and delivers a comprehensive hotel experience. You will promote hotel services and amenities as well as connect the guest to local and authentic experiences in the Lake Nona community. You will facilitate the discovery of hotel amenities by warmly greeting and assisting guests upon arrival. You will set up custom travel itineraries and make all reservations for in-house guests as well as by contacting guests prior to their arrival. You will coordinate with other departments to ensure the overall guest experience exceeds expectations. Responsibilities: - Follow Forbes standards to assist guests with exceptional verbal and written communication skills. - Responsible for pre-arrival process to assist in designing custom itineraries prior to the guests’ arrival and during their stay...