Sales Support Officer

Job description

Summary: The Sales Support Officer plays a crucial role in driving sales and enhancing customer satisfaction at Pro Plaster. This position is responsible for achieving sales targets through effective phone-based sales strategies, while also supporting supply chain operations. The ideal candidate will embody the company's values and contribute to a positive customer experience in our Capalaba store and beyond. Responsibilities: Qualifications: - Achieve daily Sales Target and Activity KPI's (calls, hours talk time, opportunities in pipeline) - Prospecting and cold calling new customers for the business nationwide - Upselling and cross-selling to existing database through outbound phone calls - Act as Pro Plaster's brand ambassador, representing company values and adhering to procedures and policies - Collect and provide customer feedback to improve client satisfaction and journey experience - Serve customers at the Capalaba store - Maintain product displays to ensure an appealing shopping environment - Provide general sales support as needed - Experience in technical phone sales is mandatory, preferably within the Plastering or Building Supplies industry - Trade experience or at lea...