CNRG Technical Support Specialist

Job description

Summary The Technical Support Specialist is vital to the support of retail equipment and operations at CNRG, delivering technical assistance via phone, email, remote access, and on-site visits. This role involves providing support across all CNRG brands while maintaining a high level of professionalism and efficiency when interacting with customers, vendors, and colleagues. Essential Duties & Responsibilities: - Adhere to CNRG company standards and core values in all professional conduct. - Provide comprehensive technical troubleshooting, both in person and via remote support, for: - Computing hardware and peripherals - Printing and scanning equipment (including RF scanners) - Telephony systems - Epicor Eagle Point of Sale (POS) applications and related peripherals - All other proprietary or specialized company systems and hardware - Collaborate with external vendors and internal technical teams to resolve network-related issues as required. - Maintain comprehensive records of all troubleshooting and support activities within the ticketing system. - Exhibit proficiency in the use of Google Suite applications. - Manage incoming telephone inquiries with professional courtesy and effi...