French Advisor for a Global Provider of Risk Management products and services - Portugal

Job description

Come and work with us. Do you want to offer solutions to help our global clients protect and support their major purchases? Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client helps people thrive in a connected world. Offering support, protection and services that put people first. As a customer service specialist in this project, your daily responsibilities will include: - Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. - Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers - Answer inbound calls and emails within guidelines/goals established by the client and contact center management - Complete daily tasks as allocated in an efficient and timely manner - Maintain accuracy and security of customer information on the database - Provide friendly and efficient service to the worldwide community - Be a first point of contact to handle and resolve customer complaints - Identify and escalate...