Automotive Dealership Service Concierge

Job description

Your next opportunity awaits at Fletcher Jones Motorcars. We are hiring a Service Concierge to join our team. The Service Concierge is responsible for greeting and directing guests upon arrival to the service department, assisting with the check-in process and arranging transportation as needed. The successful Service Concierge is comfortable multi-tasking to meet Guest Experience needs. This may include light automotive service such as tire pressure correction, fluid level top off, light bulb replacement and license plate installation. Responsibilities: - Greet and assist guests upon arrival for their visit to the service department. - Provide administrative support for the Service Department. - Receipt and close repair orders and act as a cashier confirming accuracy of payment and issuing receipts and accompanying paperwork as needed. - Interact with each customer and follow up as needed in a timely and effective manner. - Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately. Qualifications: - Valid in-state driver’s license and clean driving record - High School Diploma or equivalent - Pre...