Hospital Service Ambassador

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful. Job Description: Primary Responsibilities - Greets and directs patients and visitors courteously and in a way that is sensitive to their culture or linguistic orientation; responds to inquiries regarding patient or department locations. Directs patients and visitors in the way-findings process, including providing accurate directions of the campus and escorting of patients/visitors when needed. - Screens patients and visitors for health symptoms as appropriate and outlined by current and evolving hospital policies. Monitors the supply of visitor materials such as visitor badges, makes and other appropriate items to ensure own safety and safety of patients and visitors - Coordinate with Interpreter Services to assist non-English speaking patients and visitors, ensures the access to accurate information and high quality services. Assists hearing –impaired patients with access to TTY (Teletype) telephones. - Utilizes co...