Customer Tech Support Engineer with French

Job description

Overview This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Tech Support Engineer with French. It is an exciting opportunity for a seasoned professional who thrives on solving complex technical challenges and delivering exceptional customer experiences. You will play a key role in resolving escalated technical issues, mentoring junior team members, and continuously improving our support processes. We value initiative and innovation, and the ideal candidate will not only demonstrate reliability and expertise in handling support cases but also bring forward fresh ideas to enhance customer satisfaction, streamline workflows, and contribute to product feedback loops. - Location: Axway Romania, Bucharest, Calea Serban Voda, no.133, 4th District - Employees work in a hybrid mode 2 days per week in the office Objective: - Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support• Provide advanced technical support for both the application and environment including operating system and network• Lead customers through issue resolution inclu...