Customer Experience Specialist- CX Training

Job description

Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk. What we need: The Customer Experience Specialist (Training) is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations. This role also supports training design, delivery, and continuous learning initiatives, ensuring successful adoption of systems, tools, and processes that enhance the customer experience. What you’ll do: - Investigate claims submitted by customers and translate findings into training content, coaching...