Customer Service Manager

Job description

Customer Service Manager Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you. DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard. Job Description: Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction. - Ensure customer contract requirements are administered as applicable within the Customer Service staff - Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes - Serve as key contact with customer gr...