REFS Manager/Facility Manager

Job description

Job Description Summary: - As the REFS representative at the cluster/country level, acts as the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality -In alignment with the Novartis Business Services - Real Estate & Facility Services Strategy, the purpose of this role is to be responsible for the economical, timely and effective completion of projects. This includes responsibility for developing engineering studies, preparing cost estimates, developing design requirements & construction documents, coordinating construction, installing capital equipment, implementing approved, cost control over expenditures. Maintaining schedules and surveying facilities for potential operation improvements in connection with assigned projects. -Drives customer satisfaction at a site level; develops, owns & manages the measurement of customer satisfaction at the site and drives corrective actions with the relevant parties when required....