Call Center Agent

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Introduction: Be part of a communication-driven environment where customer interaction and service excellence are key. This role is ideal for individuals looking to build professional experience in customer support. Responsibilities: - Handle inbound and outbound calls in a professional manner. - Assist customers with inquiries, requests, and issue resolution. - Follow scripts and company procedures. - Document customer interactions accurately. - Meet daily performance and quality targets. - Work collaboratively with team members to improve service delivery. Qualifications: - Strong verbal communication and active listening skills. - Comfortable working in a high-volume call environment. - Reliable, punctual, and detail-oriented. - Goal-oriented with the ability to...