Administrative Support Representative

Job description

Description The Veterans Administration Support Rep will have the following responsibilities: - Process invoices from Installers through Syspro - Process internal purchase orders through Salesforce - Follow up on pending installation appointments with installers - Follow up on installation completion confirmations with customers - Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team - Ability to manage and prioritize multiple projects. - Detail oriented and thorough in completing work tasks. - Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Requirements: - Prior Customer Service and/or Administrative Assistant experience - Familiar with SalesForce or some type of Customer Relationship Management Program (CRM) - Familiar with Syspro or some type of Enterprise Resource Planning system (ERP) - Excellent communication skills, both verbal and written. - High performance team oriented environment. - Foster and promote a culture of continuous improvement. - Ability to int...