Technical Website Support Specialist

Job description

Technical Support Specialist Tier I Essential Duties and Responsibilities: - Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support . - T ake customer calls , emails and chat s as assigned and respond to customer requests in a timely and accurate manner . - Participate in after-hours on-call rotation as needed. - Manage (triage) incoming requests from both internal and external parties . - Effectively troubleshoot requests that are unclear or do not include enough details. - Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work . - Initiate, update, track and close tickets through work order system within standard timelines . - Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures . - Recognize, document and alert the supervisor of trends in customer calls and issues . - Recommend process improvements . - Perform additional responsibilities as assigned . Qualifications: Education and Experience: - Minimum of high school diploma. - Minimum of 2 years computer an...