Helpdesk Support Analyst

Job description

Bennett Thrasher, currently ranked among the largest accounting and advisory firms in the U.S., is a premier provider of professional technology/consulting services, assurance/audit, and tax services to businesses in a variety of industries. Consistently named one of the Best Accounting Firms to Work for in the US by Accounting Today, Bennett Thrasher offers the expertise and opportunities of a large accounting/consulting firm, while also providing a commitment to a people-centric culture and a family-like work atmosphere. We work hard to help our clients solve challenges, but we also believe in taking time for what matters and offer benefits for you that reflect this mindset. As a Helpdesk Support Analyst you will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. You will help resolve issues via diagnostic tracking tools and provide hands-on help at the desktop level. Responsibilities: Qualifications: - Field incoming help requests from end users via both telephone and e-mail in a courteous manner. - Document all pertinent end user identification infor...