Receptionist

Job description

The Receptionist serves as the primary point of contact for homeowners, vendors, and visitors, providing exceptional customer service and administrative support. This role is responsible for managing front desk operations, handling payments and documentation, coordinating communications, and supporting Community Managers and office staff. The Receptionist plays an important role in maintaining a professional, organized, and welcoming office environment while ensuring accurate records and adherence to established policies and procedures. RESPONSIBILITIES: Front Desk & Customer Service: - Greet, welcome, and assist homeowners and visitors in a professional, courteous, and customer-focused manner. - Respond to walk-in inquiries, by providing general information or directing individuals to appropriate staff or departments. - De-escalate tense or sensitive situations calmly and professionally while adhering to company policies and procedures. Phone & Communication Management: - Answer and route all incoming phone calls promptly and accurately. - Take clear, detailed messages and ensure timely follow-up with appropriate personnel. - Schedule appointments for Community Managers (CMs) and...