Customer Service Specialist III R4

Job description

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com . PRIMARY DUTIES: - For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. - Handle in a professional manner all Customer interaction and coordinate the final customer response. - Communicate with Customers whenever there are changes that might affect their order- - SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc. - Liaise regularly with other functions such as Finance, Logistics...