Case Manager EU

Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for: Case Manager who will strengthen our Operations team. As a Case Manager, you will join a fast-moving team of technical professionals solving supply chain challenges for customized parts. Functional Responsibilities: As part of Case Management, you will: Take actions to improve on-time delivery, quality, and customer satisfaction. Track and monitor the progress of multiple customer orders and partner jobs. Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates. Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery. Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective...