Product Support Representative

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. In this role, you will provide customer service and technical support for patients using Tactile Medical products, primarily through inbound and outbound phone calls. You will triage internal and external customer inquiries on their products and place orders for warranty requests. Working directly with patients and internal teams, you will provide resolution and documentation of interactions with patients. Being a part of a team, you will collaborate with peers and cross functional teams to maintain and improve process, and procedures to effectively provide the highest level of support to patients, to help them use our products effectively. Responsibilities: - Provide professional, patient support through inbound and outbound calls - Effectively communicate with our patients by active listening, speaking clearly using language our patients can understand - Provide technical support for our medical devices - Troubleshoot issues with our products and provide resolution - Coordinate service (warranty and non-warranty) on all products as n...