Client Experience Consultant (MS)

Job description

The Opportunity: The Client Experience Consultant supports the delivery of high-quality, consistent experience for Managed Services clients. Aligned to a specific service line, this role combines subject matter understanding with client-facing responsibility. The Consultant works closely with clients, delivery teams, and the Client Experience Director to ensure services are delivered effectively, client needs are understood, and opportunities for improvement or expansion are identified. This role sits at the intersection of client, delivery, and product, and requires both strong relationship skills and operational awareness. What you’ll do: Client Experience & Relationship Support - Build and maintain strong working relationships with client stakeholders - Serve as a day-to-day point of contact for assigned clients within your service line - Ensure clear, consistent communication on deliverables, timelines, and expectations Onboarding & Continuity: - Support onboarding of new clients, ensuring a smooth transition into delivery - Help align client expectations with how services are delivered - Ensure continuity of experience as services evolve Delivery Alignment: - Work closely with...