Customer Success Renewal Account Manager

Job description

Our Customer Success & Renewals team is central to Ivanti’s mission of empowering IT and Security teams across the globe. We work collaboratively and put customers at the core, partnering with Sales, Channel, Legal, and Product to deliver renewal excellence and lasting value. If you enjoy taking ownership, working closely across functions, and knowing your contributions drive meaningful business results, especially in a remote environment where you’ll collaborate across time zones and occasionally travel for important meetings, this is your place to shine. Why this role matters: As a CS-RAM, you own renewal outcomes for a portfolio of global customers, ensuring they continue to realize value from Ivanti’s award-winning platform. The strategies and relationships you build will directly influence gross revenue retention, expansion, and customer satisfaction, essential to how organizations experience secure, scalable innovation. What you’ll do: - Own the full renewal lifecycle for a defined set of customers, from preparing quotes and discussing pricing within guidelines to handling co-termed or consolidated agreements and driving deals to closure. You’ll keep your Salesforce pipeline...