Customer Service Associate

Job description

Ranking #9 in the American Banker’s 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Customer Service Associate that p rovides inbound/outbound cardholder support and customer service for TIB card issuing programs. MAJOR DUTIES/ACCOUNTABILITIES: - Answers incoming calls from cardholders and responds to service inquiries or requests. - Places outbound calls to cardholders as needed to resolve inquires or service requests. - Processes cardholder requests received by written or electronic correspondence. - Partners with the bank support team to resolve cardholder support inquiries received from partner...