Global Customer Operations Specialist

Job description

Ocean Spray is hiring for a(n) Global Customer Operations Specialist! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since. Position Location: We're all about flexibility! This will be a hybrid role based out of our corporate headquarters in Lakeville, MA with Mondays and Fridays remote. In this role, the Customer Operations Specialist supports the efficient execution of the order‑to‑cash cycle and ensures high quality service to customers and brokers. This role assists in managing customer relationships, interpreting customer requirements, resolving service issues, and supporting daily operational activities. The specialist collaborates with cross‑functional teams to maintain service levels, improve processes, and support business objectives. Additional responsibilities may include EDI monitoring, deductions coordination, transportation communication, and reporting. A Day in the Life... Customer Operations & Relationship Management: - Reso...