Disputes Analyst

Job description

As Marqeta’s Dispute Analyst , you will be responsible for carrying out Marqeta's Dispute and Chargeback services for our clients. You will join a team of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. This position analyzes incoming disputes and submits chargebacks to the relevant network. You will handle escalated issues from various sources, supervise resolving inquiries and problems brought up by our offshore team members, and guarantee that all tasks are completed within the set service level agreements. This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us! The Impact You’ll Have: - Understand and clearly explain Visa/MasterCard/Pulse/Maestro regulations as necessary to our customers. - Maintain or exceed established standards (SLAs) for customer service - Use multiple customer support software tools to resolve issues including Salesforce, Slack, internal and external web portals - Resolve moderate/complex issues with little or no supervision or direction. - M...