Guest Experience Lead - Bubble Planet

Job description

What you'll bring to the team 🎯 About the Role In this role, you’ll support the day-to-day Guest Experience operations of the attraction. You’ll help support the team, manage guest flow, and ensure exceptional service standards are consistently delivered. You’ll also play a critical role in coaching and developing team members—helping them grow while creating memorable moments for every guest. Qualifications & Experience: 🌟 What you'll bring to the team Are you passionate about creating unforgettable experiences? Do you thrive in a fast-paced, guest-focused environment where no two days are the same? As a Guest Experience Shift Lead , you’ll play a key role in delivering world-class service while supporting and developing a dynamic front-line team. You’ll lead by example, step into action when needed, and ensure every guest leaves with a smile. 🛠️ What you’ll be doing 🎓 What we’re looking for - Lead, delegate, and monitor daily assignments for front-line team members - Inspire a guest-obsessed culture by modeling outstanding service - Act as Supervisor on Duty, making real-time operational decisions - Manage guest flow and queues to ensure a safe and seamless experience - Resolve g...