Consultant (Managed Application Services)
Accela · US
Accela is seeking a Consultant to join our Managed Application Services (MAS) team. In this role, you will partner with large and complex government entities...
Job description
ABOUT THE ROLE: Accela is seeking a Consultant to join our Managed Application Services (MAS) team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting. This role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments. SPECIFIC RESPONSIBILITIES: System Administration Activities: - Manage ticket intake and triage from customer contacts - Monitor and oversee MAS support tickets, including routing and escalation - Create, disable, or modify Accela platform user accounts and permissions - Support service pack and release testing - Provide proactive guidance on client-led testing for major releases - Escalate advanced troubleshooting items when needed System Enhancement Development Activities: - Build and modify workflows, business rules, and automations - Develop and adj...