Brokerage Co-Ordinator

Job description

Brokerage Co-Ordinator Application Deadline: 31 May 2026: Department: Brokerage/Hazardous Exports: Employment Type: Permanent - Part Time Location: Bilsthorpe: Description: To boost the overall customer experience by ensuring that all Brokerage Waste services are delivered seamlessly on time, within budget and with a customer centric approach with every interaction. Key Responsibilities: - To respond to all messages in a professional and timely manner from customers, partners and internal teams. - Maintaining and building rapport with customers, understanding their needs and managing customer’s expectations. - To engage with partners to resolve customer queries and complaints in an efficient and timely manner with a customer-focused approach. Escalate where necessary. - Where applicable, contact vendor for a change of services and requirements for any brokered service. - Process orders for Ancillary products from suppliers. - Input contract and pricing updates as requested. - Investigate and resolve any trade waste invoice issues, where required. - To ensure effective and accurate scheduling of additional services are completed on time. - Keep customers informed, update contracts,...