DevOps Consultant
NTT DATA Romania · Cluj-Napoca, Cluj County, RO
What awaits you - Create setups for our markets on Genesys Cloud by using internal add-ons.
Job description
What awaits you: - Create setups for our markets on Genesys Cloud by using internal add-ons. - Deep understanding of its various components, reporting and data handling - Knowledge of APIs - Depp understanding in call flows (including advances flows) - Good Understanding and configuring of Workforce Management, Quality Manager and Companies - Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections - Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line) - Interact with central and local departments and the vendor - Request, Problem and Change Management - Escalation management skills and working on improvements - Alignment with the product owner - Ability to adjust to dynamic project requirements - Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira) What should you bring along: - Bachelor's degree in Computer Science, Software Engineering, or a related field - Minimum 3-5 years of experience in a similar role - Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management,...