Program Manager - Digital Service Delivery

Job description

Brief Job Description: The Program Manager for Digital Service Delivery leads the end-to-end implementation and ongoing management of cloud-based digital services for customers, serving as the critical liaison between technical sales, customers, and cross-functional internal teams. This role ensures seamless deployment of digital service contracts from proposal through implementation and ongoing value demonstration, coordinating customer onboarding, equipment connectivity, and regular KPI reviews. As part of Vertiv's rapidly growing Digital Service Operations team, this position requires driving standardized processes, leading S&OP meetings to track opportunities and orders, and bridging technical monitoring teams with Customer Success Managers to maximize customer satisfaction, retention, and profitability while fostering operational excellence and continuous improvement. Responsibilities: - Manage the complete lifecycle of digital service implementations from pre-sale technical support through post-installation value demonstration - Support customers and sales teams with robust knowledge of service delivery, onboarding requirements, connectivity processes, and operational workflo...