Experience Designer

Job description

Contract Type: Permanent Location: Edinburgh Haymarket Yards: Working style: Hybrid 50% home/office based Closing date: 25th May 2026: Royal London has an exciting opportunity for an Experience Designer to join a multidisciplinary team to help design, develop and deliver a best-in-class digital product and help further develop and embed our new Experience Design capability. As an Experience Designer, you will work closely with cross-functional teams and senior stakeholders, to reimagine and design innovative, human-centred experiences for our customers, advisers, and employers. You will utilise design thinking to create customer journey maps, and service design methodologies to drive customer satisfaction and loyalty. The ideal candidate will have a background in end-to-end experience or service design, and a passion for delivering exceptional customer experiences. You will have excellent communication skills, with the ability to run Design Thinking workshops, manage expectations and solve problems in a changing landscape. About the role: - Play a key role in developing and embedding our experience design capability focusing on processes, ways of working and continuous improvement...