Consumer Loan Servicing Specialist 1

Job description

Description Job Scope: Provides support for consumer loan operations by performing routine tasks in accordance with established procedures, policies, and regulatory guidelines. Delivers accurate and courteous service to internal and external members, responds to basic loan-related inquiries, and supports Credit Union staff while ensuring confidentiality of member information. Works collaboratively to meet service expectations and upholds the Credit Union’s core values in all interactions. Essential Functions: - Handle all member and Credit Union information with confidentiality and care, maintaining compliance with data security expectations. - Respond to internal and external phone inquiries, including those from branches and the Contact Center, by providing courteous and accurate information using established resources and guidance. - Support a positive member experience by listening effectively and assisting with routine questions or service needs. - Perform routine support functions for the Consumer Loan Servicing team under supervision and in alignment with established procedures, service standards, and regulatory guidelines. Responsibilities may include the following: - Learn...