Installation Manager

Job description

Position Overview The Installation Manager is responsible for driving customer satisfaction through installer engagement, obtaining measurements for new installations, performing warranty services, and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on-time installation and 100% customer satisfaction. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Recruit and select personnel for installer positions based on needs in the market and future growth within the market. - Hold Installers accountable to established policies through inspections, scheduling, and capacity management. - Perform analysis to accurately forecast resource needs and efficient and effective flow of installations through the pipeline on a daily basis. - Develop, implement, and measure the performance of process initiatives in relation to process efficiency and customer satisfaction. - Identify, evaluate, and recommend opportunities for improving the customer experience. - Partner with the General Production Manager to iden...