Information Technology Manager I
State of Vermont · Montpelier, Vermont, US
Overview The Service Desk Manager is responsible for leading the Service Desk function to ensure high-quality support for all end users across the organization.
Job description
Overview The Service Desk Manager is responsible for leading the Service Desk function to ensure high-quality support for all end users across the organization. This role oversees day-to-day service desk operations, ensuring efficient incident and request management, continuous improvement, and exceptional customer service. The ideal candidate brings a blend of technical knowledge, people leadership, and process orientation to support and improve IT service delivery. A fingerprint-supported background check may be required based on the assigned job duties and location. Who May Apply: This position, Information Technology Manager I (Job Requisition #54789), is open to all State employees and external applicants. If you would like more information about this position, please contact Gordon.Young@vermont.gov . Resumes will not be accepted via e-mail. You must apply online to be considered. Please note that multiple positions in the same work location may be filled from this job posting. Class Definition: This is the first level of three in the Information Technology manager series. Management of an information technology activity at a professional level for a department or agency of V...