Desktop Technician I

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. Essential Functions/Responsibilities: Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job - Hardware \ software support to our internal clients 80% - Configure Desktops and Laptops, MFDs, Printers and other miscellaneous hardware - Perform installation, maintenance, troubleshooting and repair of end-user technology - Responds to incidents that are escalated by the Support Center staff within established SLA’s and the appropriate level of urgency - Assists in moving, disconnecting and reconnecting desktop computing hardware for single, multi-client and branch moves - Project Management Functions 10% - Assist / Co-manage FIT (Facilities) projects from kickoff to closure - Assist / Co-manage various technology projects for the Desktop Team and Support Center - Administrative Functions 10% - Uses corporate incident management/service fulfillment system to record and track all support tasks - Maintains IT asset management records...