Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03

Job description

Job Title: Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03 Job Description: At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a global Microsoft program. This is a dynamic role combining technical support, partner enablement, and marketing execution , where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success. 🧭 What You Will Do Technical Support & Partner Assistance: - Manage and resolve partner support tickets across multiple domains - Troubleshoot pre- and post-sales issues (deployment, licensing, imaging) - Provide 1:1 coaching and guidance to partners - Escalate complex cases to Microsoft internal teams Partner Program Support (MAR): - Support Microsoft Authorized Refurbisher (MAR) partners - Remove operational and commercial blockers - Deliver monthly partner calls and communications - Capture and share partner feedback for continuous improvement Marketing & GTM Enablement: - Enable partners to adopt Microsoft marketing programs - Package ready-to-use campaign materials - Deliver campaign updates and performance in...