Reservations Agent

Job description

POSITION SUMMARY: At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Handle all incoming calls into the hotel and redirect to each department as appropriate Analyze and update all guest requests, creating meaningful guest experiences that are tailored to the guests' requirements Responsible for handling all hotel outlet reservations or guest orders Assist and coordinate guest bookings, engaging with them and exceeding their expectations Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings Liase with other departments to deliver service excellence with each customer experience Complete reservation administration tasks and offer general support to the team About You: Strong communication skills written and verbal Relevant experience in a similar role Working rights...