Housing Assistant

Job description

Job Description Under supervision with some latitude for independent action, the selected candidate will respond to customer inquiries, provide information, conduct research and perform office support. Responsibilities will include, but are not limited to the following: 1. Operate Q-Matic Customer Flow System and provide high level customer service. 2. Respond to housing inquiries and receive and process related documents i.e.: programs. payments; requests for Section 8 forms and for re-scheduling of appointments. 3. Utilize Siebel, computer databases and information technology systems to research data required to respond to inquiries. 4. Maintain tracking system used to record and monitor inquiries and resolutions. 5. Perform computer support and other related duties as required. - Process application updates to reflect changes in housing priority, address, income or family composition; - Provide information regarding applications currently being processed by the Eligibility Division; eligibility requirements for public housing and Section 8 Housing Assistance - Provide general assistance to voucher holders, tenants, and landlords regarding the Section 8 Program; landlord inquirie...