IT Support Analyst I

Job description

IT Support Analyst I Department: Information Technology: Employment Type: Full Time: Location: 1668 S. Garfield Ave. 2nd Floor, Alhambra, CA 91801 Reporting To: Henry Du: Compensation: $26.00 - $32.00 / hour Description: The IT Support Analyst I position serves as the initial point of contact for technical support needs within the IT Department. This role is well-suited for individuals with up to 2 years of experience in medium to large-sized firms' IT Departments (300 users or more). While experience in the Healthcare Industry is preferred, it is not a mandatory requirement. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence: Be Innovative: Work As One Team: What You'll Do: - Provide prompt and effective first-level technical support for various IT incidents. - Collaborate with internal technical support and engineering teams on projects and support cases. - Handle incoming helpline calls and tickets, offering initial technical assistance before escalations. - Convey intricate cases and project tasks to Tier II and/or III support teams. - Offer field support in the absence of dedicated field support engineers. - Parti...