Manager, Operations | Account Transfers

Job description

Job Description Summary We are seeking a strategic and results-driven leader to manage the Account Transfers function within Operations, translating business strategy into scalable programs, processes, and operational plans for a complex environment. This role oversees daily operations, ensuring high performance, service excellence, and compliance with policies and regulatory requirements. The Manager drives execution of business plans, leads large-scale projects, and uses data insights to improve efficiency and outcomes. Operating with a high degree of independence, this role resolves complex issues, partners with internal and external stakeholders, and fosters a culture of accountability, coaching, and continuous improvement aligned to organizational goals. This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, or Southfield, MI. Job Description: Responsibilities: - Oversee a defined operational area, ensuring effective service delivery and continuous improvement. - Manage day-to-day operations, inclu...