Senior Manager - Franchise Operations, Dunkin'(Northeastern US Remote)

Job description

The Senior Manager – Franchise Operations leads a team of Franchise Business Consultants (FBCs) responsible for an assigned portfolio of Franchisees. This role focuses on achieving network growth, sales, and profitability objectives by guiding FBCs in their efforts to coach and influence Franchisee organizations. The Senior Manager drives regional performance by setting strategic priorities, ensuring brand consistency, and delivering a safe and consistent brand experience. RESPONSIBILITIES: Leadership and Team Management: - Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals. - Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs to align with the strategic vision and operational goals of the - company. - Support professional development of FBCs through training, coaching, and continuous feedback to ensure best practices in franchisee support and operational guidance. Strategic Planning and Execution: - Oversee the Annual Planning and Franchise Business Review processes across the region, supporting FBCs in facilitating goal alignment and performance assessment...