Support and Product Manager, Accounting Solutions

Job description

ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way. ASI Computer Systems (Waterloo, IA) is seeking a Support and Product Manager – Accounting Solutions to oversee the day‑to‑day operations of technical support while owning the end‑to‑end success of our internally developed accounting platforms. Reporting to the Senior Vice President, Data and IT Operations, this role is accountable for ensuring high‑quality, responsive, and well‑managed support operations, while partnering closely with development, sales, implementation, and support teams to ensure our accounting solutions meet market needs, regulatory requirements, and deliver an excellent customer experience. We are seeking a leader with strong accounting software expertise, proven customer‑facing leadership, and the ability to manage competing priorities across support operations and product initiatives. In this role, you will bridge customer support and product management—driving continuous improvement, operational...