Night Auditor
MCR · Temple, Texas, US
Residence Inn Temple The Night Auditor at the Residence Inn by Marriott Temple is responsible for the preparation and disposition of all Night Audit work.
Job description
Residence Inn Temple The Night Auditor at the Residence Inn by Marriott Temple is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am) SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests 2. Spotless Cleanliness 3. Product Consistency & Quality 4. Teamwork SECTION TWO: Night Auditor, Role Specific Duties and Expectations - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. - Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. - Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. - Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. - Events: Aware...