Associate GBS Accounts Payable

Job description

Purpose & Overall Relevance for the Organization: Provide guidance on Source To Pay processes and policies, including standard helpdesk and service support activities for internal customers and suppliers and continuous improvement within Source To Pay operations. Key Responsibilities: - Provide guidance for internal customers on GBS.NTP processes and policies and resolve queries for internal customers - Facilitate efficient use of the Source To Pay system (Ariba Guided Buying) - Strive for compliance to Source To Pay policie - Perform quality checks on Purchase requests - Review open items and support reconciliation between supplier accounts and the supplier statements, request missing documents and potential reimbursement - Conduct research for existing tickets - Resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times - Identify potential problems and/ or delays in resolution and notify internal customer - Maintain workflows and close tickets once resolved - Drive continuous improvement in Source To Pay operations developing ideas and recommendations based on the most common issues Knowledge, Skills and Abilities: - Understa...