Customer Success & Account Manager

Job description

Description MDClone is seeking a high-impact Customer Success & Account Manager (CSM/AM) to join our world-class team. In this dual-focus role, you will be the primary driver of both customer value realization and commercial growth. You will serve as a trusted advisor, blending deep relationship management with a rigorous, execution-oriented approach to ensure our partners achieve their strategic objectives. You will collaborate across product, professional services, sales, and support to manage the full post-sales journey—from onboarding to expansion—ensuring MDClone remains indispensable to our clients’ missions. Primary Responsibilities: - Success Plan Ownership: Develop and execute comprehensive customer success plans that align MDClone’s solutions with the customer’s specific business objectives and KPIs. - Strategic Account Management: Manage complex Enterprise relationships with large hospitals and life science partners, serving as the lead for both tactical health and long-term commercial strategy. - Value Realization & KPI Tracking: Closely engage with data teams, clinical end users, researchers, and C-suite sponsors to ensure measurable value and successful product adopti...