AI Support Operations Supervisor (all)

Job description

We are 1NCE 1NCE is a pioneering company at the forefront of transforming the IoT connectivity landscape. As a key player in the industry, we are on a mission to disrupt the telecommunications/ IoT landscape. With a focus on innovation, customer satisfaction, and industry leadership, 1NCE is set to change the game. Join our Sales Team and be a proactive part in providing the best possible customer experience! This role has 3 openings with one remote in the USA, one remote in Europe and one hybrid in Tokyo. Your mission: 1. Main Purpose of the Role The AI Support Operations Supervisor oversees the performance and reliability of 1NCE’s automated first-line customer support platform. As 1NCE transitions from a human-operated support model to an AI-driven, agentic support system , this role acts as the human supervision layer ensuring the automated workflows operate reliably, efficiently, and in line with service quality expectations. The role is responsible for monitoring AI support operations, managing edge cases, troubleshooting workflow issues, and ensuring continuous improvement of automated support processes. The AI Support Operations Supervisor ensures that automated support ser...