Billing Specialist, gTech Ads Customer Experience, Scaled Excellence

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a project/program management, consulting, or client facing role. Preferred qualifications: - Experience using online advertising systems such as Google Ads, the Google Ads product Workspace, YouTube. - Experience in online advertising in a customer-facing role. - Experience with Google Ads or Google Marketing Platform (GMP) Billing troubleshooting and processes. - Experience in project management including kicking off workstreams, developing project plans, collaborating across organizations. - Experience using insights from data to influence business decisions, with effective investigative skills. - Excellent communication, organizational, customer service, and problem-solving skills. About the job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, s...