Customer Care Manager, Global Reservations

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​​This job is a member of the Global Reservations Team within the Customer Experience Division. - Responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service. - This is an office‑based role within a 24/7 operation and may require shift work. What you'll do: - ​Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity - Resolves customer service and operational problems - Evaluates individual and team performance through quality control measurements including...