Customer Services Manager - International

Job description

Shift: Sunday 6.30am to 3.30pm, Monday to Wednesday 7am to 6.30pm (36 hours per week) Salary: £30,073 per annum Location: Radar Road, Leicester The role: As a Customer Service Manager within our International department, you’ll lead, motivate, and inspire a team of passionate Advisors to deliver best-in-class service. Working collaboratively with the wider Operations team, you’ll drive excellence, create a culture of success, and make a real impact on our customers worldwide. With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team. What you’ll take on: - Motivating & Coaching: Support your team daily, ensuring they achieve best-in-class standards through encouragement and expert guidance. - Developing Talent: Set clear objectives, provide meaningful feedback, and run engaging 1-2-1s to help your team grow. - Driving Performance: Manage attendance and performance challenges with a proactive approach, using HR procedures where needed. - Customer Focused: Regularly review customer interactions, low-scoring surveys, and unresolved cases, taking swift action to improve outcomes. - Drive Recruitment: Supp...