IT L3 Support

Job description

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role: - RFQ Opportunity - Short contract (2 months) - Melbourne - Health client - Hybrid Job Summary: We are seeking a skilled IT Level 3 Support Specialist to join our dynamic IT support team. The ideal candidate will possess advanced technical knowledge and experience in troubleshooting complex technical issues, providing exceptional customer service, and contributing to the continuous improvement of our IT services. You will play a crucial role in assisting Level 1 and Level 2 support staff while directly resolving high-impact incidents and problems. Key Responsibilities: - Provide advanced technical support for hardware, software, and network issues escalated from Level 1 and Level 2 support teams. - Troubleshoot and resolve complex IT issues related to operating systems, applications, network configurations, and server environments. - Serve as an escalation point, collaboratin...