Security Dispatch Operator

Job description

What you will do Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries. How you will do it: - Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently - Action/respond to both internal / external customer emails - Answer all incoming calls promptly and effectively in an efficient and professional manner - Follow through and take ownership on all queries where possible - Work unsupervised and maintain professionalism - Contribute to well-staff and a safe and healthy workplace through: - Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’. - Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising. - Role model our Transformation Code of Conduct (CoC) What w...