Engineer, Managed Services Contact Center (Remote)

Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role: The Engineer, Managed Services Contact Center is a position that supports the Contact Center customers. The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support. Travel Requirements: These roles will be remotely based in the Continental US with 5% associate travel. Shifts: Associated shifts available will be 9:00 pm-5:00 am ET and the second role will be 12:00 pm-9:00 pm ET. Responsibilities include: - Perform minor SR upgrades of Contact Center solutions. - Perform minor script alterations on call routing and prompting. - Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio. - Troubleshoot and make administrative changes to customers’ contact center environments as required - Keep up to date on newly released versions of Cisco, Amazon, Five9...